The MIB module for the management of Call Home feature within the framework of Cisco's Call Home architecture. Customers deploying solutions to run mission critical applications such as storage solutions demand very high availability and Serviceability from their products and/or support partners. To meet these requirements, a feature called 'Call Home' is provided which allows the system experiencing Hardware/Software problems to automatically send the relevant failure information back to the Support Center at the Support Partners for troubleshooting or to get replacement hardware dispatched. This feature also provides advanced features that allow storage systems to send performance, accounting and system health information in addition to just the fault information.